Privacy Policy
Last Updated: August 12, 2026
Royal Cleaning Service (“Royal Cleaning,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, https://royalcleaning.com.np/, and our cleaning, maintenance, staffing, and related services.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices you may have regarding your information.
By using our website or submitting information through our contact, booking, quotation, calculator, or other online forms, you acknowledge that you have read and understood this Privacy Policy.
1. About Royal Cleaning
Royal Cleaning Service provides professional cleaning and related services for residential, commercial, and other clients in Nepal. Our services include cleaning, housemaid services, carpet and sofa cleaning, water tank and septic tank cleaning, specialized maintenance services, and other related services.
Our website currently serves customers primarily in Kathmandu, Lalitpur, Bhaktapur, Pokhara, and other areas depending on service availability.
2. Information We Collect
We may collect information that you voluntarily provide when you interact with our website or contact us.
Personal Information
Depending on the service you request, we may collect:
- Full name
- Email address
- Phone number
- WhatsApp number
- Property or service address
- Billing or service-related information
- Details about the cleaning or maintenance service you require
- Information submitted through quotation, booking, contact, or service-request forms
- Messages, questions, feedback, or other information you send to us
Please do not submit passwords, payment-card PINs, or other highly sensitive information through general website forms.
Automatically Collected Information
When you visit our website, certain technical information may be collected automatically, such as:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Time and date of visits
- Referring website or page
- General website usage information
- Approximate geographic information derived from technical data
This information may be collected through our website infrastructure, analytics tools, cookies, or similar technologies.
3. How We Use Your Information
We may use the information we collect to:
- Respond to your questions and inquiries
- Provide quotations and estimates
- Schedule and manage cleaning or other services
- Contact you regarding your requested service
- Confirm appointments and service details
- Provide customer support
- Process service-related communications
- Improve our website, services, and customer experience
- Understand how visitors use our website
- Maintain website security and prevent fraudulent or unauthorized activity
- Send service-related notifications
- Send promotional or marketing communications where permitted and appropriate
- Maintain business, accounting, and operational records
- Comply with applicable legal and regulatory requirements
We will generally use personal information only for legitimate business purposes connected with our services and website operations.
4. Information Submitted Through Forms
Our website may contain contact forms, booking forms, quotation forms, service-request forms, calculators, and other interactive features.
When you submit information through these features, we may receive and store the information necessary to respond to your request.
For example, if you submit your name, phone number, address, and service requirements through a quotation form, we may use those details to prepare an estimate and contact you about the requested service.
Submitting information through a form does not necessarily mean that a service booking has been confirmed. A booking or quotation may be subject to confirmation by our team.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve functionality, understand website traffic, remember preferences, and provide a better user experience.
Cookies may be used for purposes such as:
- Essential website functionality
- Website performance
- Analytics and traffic measurement
- Remembering user preferences
- Understanding how visitors interact with website content
- Marketing or advertising measurement, where applicable
You can generally control or disable cookies through your web browser settings. However, disabling certain cookies may affect some website functionality.
6. Analytics and Third-Party Services
We may use third-party services to understand website traffic, measure performance, improve our website, or provide specific functionality.
These services may collect information such as browser details, device information, IP address, pages visited, and interaction data according to their own privacy policies.
Third-party services that may be used on the website can include analytics, security, communication, maps, forms, payment, advertising, social media, or other technology providers.
We do not control the privacy practices of independent third-party services. Users should review the privacy policies of those services where appropriate.
7. How We Share Information
We do not sell or rent your personal information as a business practice.
We may share information when reasonably necessary with:
- Employees or service personnel who need the information to provide a requested service
- Contractors or operational partners assisting with service delivery
- Website hosting, security, analytics, communication, or technology providers
- Payment or transaction service providers, where applicable
- Professional advisers where reasonably necessary
- Government authorities or law-enforcement agencies when legally required
- Other parties where disclosure is necessary to protect our legal rights, website, customers, employees, or property
We only seek to share information that is reasonably necessary for the relevant purpose.
8. Service Provider and Employee Information
If you request services such as housemaid supply, driver supply, caregiving, or other staffing-related services, additional information may be required to arrange the requested service.
Such information may be shared with relevant personnel or service providers where reasonably necessary to fulfill your request.
We expect personnel and service providers handling customer information to respect the confidentiality and privacy of customer information.
9. Communication With You
If you provide your phone number, email address, or WhatsApp contact details, we may use them to respond to your inquiry or provide information related to your requested service.
Depending on your interaction with us, communications may include:
- Quote confirmations
- Appointment information
- Service updates
- Customer support
- Follow-up messages
- Important service notifications
Where applicable, you may request that we stop sending non-essential promotional communications.
10. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, misuse, alteration, disclosure, or destruction.
However, no website, online transmission, database, or electronic storage system can be guaranteed to be completely secure.
Therefore, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.
11. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, enforcing agreements, improving services, and meeting legal or regulatory obligations.
The length of time information is retained may vary depending on the type of information and the reason it was collected.
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it where appropriate.
12. Your Privacy Choices
Depending on applicable law, you may have certain rights regarding your personal information.
These may include the ability to:
- Ask what personal information we hold about you
- Request correction of inaccurate information
- Request deletion of information where appropriate
- Ask us to stop or limit certain uses of your information
- Withdraw consent where processing is based on consent
- Opt out of certain marketing communications
- Ask questions about how your information is being used
Some requests may be subject to legal, contractual, or operational limitations.
To make a privacy-related request, please contact us using the contact details provided below.
13. Children’s Privacy
Our website is intended for general users and business customers. We do not knowingly request or collect personal information from children for independent use of our services.
If you believe that a child has provided personal information to us without appropriate permission, please contact us so that we can review and, where appropriate, remove the information.
14. External Links
Our website may contain links to third-party websites, social media platforms, maps, payment services, or other external websites.
We are not responsible for the privacy practices, security, content, or policies of websites that we do not operate.
We recommend reviewing the privacy policy of any third-party website before submitting personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, technology, legal requirements, or business practices.
When we make changes, we may update the “Last Updated” date at the top of this page.
We encourage visitors to review this page periodically to remain informed about how we handle personal information.
16. Contact Us
If you have questions about this Privacy Policy, want to make a privacy-related request, or have concerns about how your information is handled, please contact us.
Royal Cleaning Service
Address: Chabahil, Bulbulley, Goththatar, Kathmandu, Nepal
Email: royalcleaning005@gmail.com
Phone: 9851239227 / 9851201603
WhatsApp: 9851201603
You can also contact us through the contact form available on our website.
17. Consent
By using royalcleaning.com.np and voluntarily submitting your personal information through our website, you acknowledge that you have read this Privacy Policy and understand how your information may be collected and used as described above.
Royal Cleaning Service reserves the right to update this Privacy Policy when necessary.
